refund policy

Effective Date: September 11, 2026
Last Updated: October 20, 2026

1. About This Policy

This Refund Policy explains refunds, exchanges, deposits, and cancellations for Sonderlynd and all of its brands: Alexander's Playhouse, Skyfisher Studios, Living Arts Press, Ides Portrait, and Moms of Women in Crisis. It is part of our Terms of Use.

When a signed agreement, such as a wedding contract, has different refund terms, the signed agreement controls.

2. Our Promises at a Glance

• A digital download link is broken, or you receive the wrong file: we send you working files within 2 business days of your report.
• You are charged incorrectly: we correct the charge within 2 business days of your report.
• We cancel or postpone a performance or event: we contact every ticket holder or registrant within 24 hours of our decision.
• You choose a refund for a performance we canceled: we refund the full amount paid, including fees, within 5 business days of your choice.

3. How Refunds Are Paid

Refunds go back to the original payment method. Card refunds are processed through Stripe. Your bank may take several more business days to show the refund on your statement. If you paid by check, we refund by check.

4. Living Arts Press Digital Products

Scripts, production kits, workbooks, devotionals, guides, printables, and other digital resources can't be returned once they are delivered. Because of this, digital sales are final, except in the cases below.

• Broken link or wrong file. If a download link doesn't work, a file won't open, or you receive the wrong product, tell us within 14 days of purchase. We will send working files within 2 business days.
• Duplicate purchase. If you accidentally buy the same product twice, tell us within 14 days and we will refund the second purchase.
• Not as described. If a product is significantly different from its description, tell us within 14 days. We will send a corrected file or refund your purchase. [CONFIRM: keep or remove this promise.]

If we can't fix a problem with your files, we will refund your purchase.

5. Billing Errors

If you are charged the wrong amount, charged twice, or charged for something you didn't order, contact us. We will correct the charge within 2 business days of your report.

6. Alexander's Playhouse Tickets

If we cancel or postpone a performance:

1. We contact every ticket holder within 24 hours of our decision, using the contact information on the order.
2. You choose either a full refund or an exchange for another performance date.
3. If you choose a refund, we refund the full amount you paid, including fees, within 5 business days of your choice.

If you can't attend: [CHOOSE ONE: (a) Tickets are non-refundable, but you may exchange them for another performance of the same show, if seats are available, by contacting us at least 24 hours before your performance. (b) Tickets are non-refundable and non-exchangeable. (c) Refunds are available up to a set number of days before the performance.]

Unclaimed tickets. Tickets not picked up from Will Call by the end of the performance are forfeited and are not refundable.

Late arrival. Arriving late does not entitle you to a refund. Latecomers are seated in the back at a suitable moment.

Participation fees. [CONFIRM: if Alexander's Playhouse charges audition, camp, class, or production fees, state the refund terms here, or note that each program lists its own terms at registration.]

7. Moms of Women in Crisis Events

Every event posts its own refund terms before registration opens. If we cancel or postpone an event, we follow the same steps as canceled performances: we contact every registrant within 24 hours of our decision, offer a choice of a full refund (including fees) or a transfer to another event date, and issue refunds within 5 business days of your choice.

8. Ides Portrait Sessions

• Rescheduling for weather. If we reschedule an outdoor session because of weather, there is no fee. We will work with you to find a new date.
• Rescheduling by you. [CHOOSE: for example, you may reschedule once at no charge with at least 48 hours' notice.]
• Late cancellations and no-shows. [CHOOSE: for example, cancellations with less than 48 hours' notice, and missed sessions, forfeit any session fee or retainer paid.]
• Galleries and prints. Once your gallery has been delivered, session fees and image purchases are non-refundable. If there is a problem with your gallery or files, contact us and we will make it right.

9. Ides Portrait Weddings

Your wedding date is reserved once we receive your deposit and confirm the date in writing. Your signed wedding contract sets out the deposit amount and payment schedule.

• Deposit. [CHOOSE: for example, the deposit is non-refundable because we turn away other bookings for your date.]
• If you postpone. We will check whether the photographer is available on your new date. If so, your deposit transfers to the new date. If the photographer isn't available, the deposit is forfeited. [CONFIRM]
• If you cancel. [CHOOSE: for example, the deposit is forfeited, and any other payments made are refunded.]
• If we must cancel. If we cannot photograph your wedding, we will refund every payment you have made, including the deposit, and help you find another photographer if we can. [CONFIRM]

10. Skyfisher Studios

Screening tickets, film purchases, and rentals follow the terms posted with each screening or product. If we cancel a screening, we follow the same steps as canceled performances in Section 6.

11. Donations

Sonderlynd is a for-profit business, not a charity. Donations to Sonderlynd or any of its brands, including Moms of Women in Crisis, are non-refundable and are not tax-deductible. If a donation was made by mistake, such as a duplicate charge or the wrong amount, contact us and we will correct the billing error within 2 business days.

12. How to Request a Refund or Report a Problem

Email the brand you bought from, and include:

• Your name and the email address used for the order.
• Your order number or receipt.
• What went wrong, and what you'd like us to do.

We reply to every email within 2 business days.

13. Changes to This Policy

We may update this policy from time to time. The version posted when you made your purchase applies to that purchase.

14. Contact Us

Sonderlynd
401 N Broadway, Fergus Falls, MN 56537
info@sonderlynd.com

• Alexander's Playhouse: alexandersplayhouse@sonderlynd.com
• Skyfisher Studios: skyfisherstudios@sonderlynd.com
• Living Arts Press: livingartspress@sonderlynd.com
• Ides Portrait: idesportrait@sonderlynd.com
• Moms of Women in Crisis: momsofwomenincrisis@sonderlynd.com